What is remote IT support and why do you need it?

What exactly is Remote IT Support?

Remote IT support provides staff with unlimited access to a technical helpdesk regardless of geographical distance. Support can be provided over the phone, through email and live chat, with technicians then gaining remote access to your computer. For obvious reasons, many support companies have improved how they support clients remotely to avoid unnecessary site visits.

In addition to helpdesk support, technicians can provide assistance in everyday business operations, from the installation of software applications to issues that are potentially damaging the whole network. Ultimately, everything we do it based around cyber security and protecting your organisation from hackers.

Remote IT support

No two businesses are the same, so it is vital that support is based around the needs of each client including the desires SLA’s. We can provide proactive monitoring and tech support 24×7 if required. When you experience a technical issue, you need a fast response and resolution. To achieve this, you need knowledgeable helpdesk operators who will go above and beyond to get everything working again.

Installations This includes the setting up of laptops, PCs, printers or any peripheral computer equipment. It could include installations of operating systems like Windows or Exchange server, DHCP server configuration, group policy configuration or server migration. Our plans include JML (joiners, movers, leavers) management too.

Cloud solutions Remote cloud services commonly use advanced solutions to combat cyber threats, as well as a multi-layered approach to security. This includes collecting threat data from a wide range of sources and acting on this data.

Product support Technicians are often able to provide support for specific devices, offering product related information.

Managed monitoring support services This includes network and server monitoring, performance tuning issues, event log monitoring, virus or malware removal, browser connection issues or system formatting issues. When you outsource your IT, you have peace of mind that you network and staff are being supported at all times.

The benefits of remote IT support

Whilst Covid19 may have made remote working and communications an absolute necessity we are aware many businesses are taking short cuts, especially when it comes to cyber security. When you work with SpirIT, you are working with experts in secure, cloud solutions. But not only do you get the benefit of having your own, experienced team of technical masterminds, but you will almost certainly save money.

Fast responses

One of the main reasons charities and other organisations come to us is our work ethos and the speed that we respond to any issues. A support ticket can be raised by phone or email and our response time is usually within 15 minutes.

Reduced costs

Remote support should reduce the number of onsite visits and will save you money. We appreciate not all issues can be resolved remotely (but most of them can be). Our support plans are discounted by 50% to charities so what are you waiting for? We are happy to provide you with a no obligation quote.

Flexibility

This is a word that promises so much but unfortunately, many support companies fail to deliver. In 2020-2021 the way organisations operated changed dramatically and this change is here to stay. As a technical support provider, we appreciate the need to be flexible so our SafeGuardIT support plans can be designed to meet your individuals. Simply get in touch and let us know how you want to be supported and we will build a package bespoke to your organisation. What have you got to lose?